Privacy policy

Who we are

The Santé Sensory Centre is run by Santé Ltd, 19 & 21 David Place, St Helier, Jersey, JE2 4TD. We are the data controller for the personal information described here, under the Data Protection (Jersey) Law 2018, and we are registered with the Jersey Office of the Information Commissioner (registration number 19573).

If you have any questions about your information, email [email protected] or call 07700 741777.

What we collect

• Your contact details – name, email address and phone number, when you book, join, fill in a form or get in touch.
• Booking and membership details – the sessions you book, your membership type and your website login.
• Payment details – payments are handled securely by Stripe or PayPal. We never see or store your full card number.
• Messages – anything you choose to tell us when you contact us.
• CCTV images – there is CCTV in the equipment area of the centre for everyone's safety.
• Website information – our website uses cookies to keep it working and to understand how it's used.

How we use it

• To take and manage your bookings and membership, and send your confirmations, reminders and door codes.
• To take payments and keep our accounts.
• To keep the centre, our visitors and our equipment safe.
• To reply to your questions.
• To send you centre news and offers. You can unsubscribe at any time using the link in any email.

We only use your information where the law allows: to provide the service you've booked, to meet our legal obligations, for our legitimate interests in running a safe and secure centre, or with your consent.

Who we share it with

We never sell your information. We use trusted services to run the centre:

• Kajabi – our website, forms, memberships and emails
• Acuity Scheduling – our booking calendar and reminder emails
• Stripe and PayPal – card payments
• Google Workspace – our email and business records

Some of these services store information outside Jersey, for example in the UK, the EU or the USA. Where they do, appropriate safeguards are in place to protect it. We may also share information if the law requires us to, for example with the police.

How long we keep it

• Booking and membership records – while you're a customer, and afterwards for as long as we need them for our accounts and legal obligations.
• CCTV footage – up to 30 days, then it's automatically overwritten, unless we need it to look into an incident.
• Marketing emails – until you unsubscribe.

Children

Bookings are made by a parent, carer or organisation. We don't ask children for their personal information. Children using the centre may appear on CCTV.

Your rights

You have the right to ask for a copy of the information we hold about you, and to ask us to correct it, delete it or stop using it. You can also withdraw your consent to marketing at any time. Just email us and we'll help.

If you're unhappy with how we've handled your information, please talk to us first. You can also complain to the Jersey Office of the Information Commissioner.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 29/10/2026